E-commerce, mobile applications, social networks, marketplaces … The rise of new channels has significantly changed the habits of retail customers. 76% of American adults shop online , and most of them juggle between physical outlets and digital interactions with retailers. Despite the rise of new channels, the in-store visits remain decisive to acquire and convert new customers, even if 70% of the consumers learn about a brand on the Internet before buying in stores .
What are the best practices to build a new customer journey, and what technical capabilities are needed to provide a seamless omni-channel experience?
Only logged in customers who have purchased this product may leave a review.
You may also like
Every Year Technologists, security professionals, and risk managers comment extensively “unprecedented” level of change we have or will experience as we move from year to year. In fact, change- and the proliferation of new threats- has become the only constant we can expect.
2019 Cyber Security Risk Report$0.00 AON
Organizations- and their Technology and Cyber Risk Management (TCRM) functions- are being buffeted by changing dynamics bringing ever-increasing risks: mounting regulatory pressures, innovative new technology, an evolving workforce in need of new skills, and organizational shifts that create cyber and information security challenges.
Four Key steps to fuel a proactive tech and cyber risk function$0.00 KPMG
SUPPLY chains traditionally are linear in nature, with a discrete progression of design, plan, source, make, and deliver. Today, however, many supply chains are transforming from a staid sequence to a dynamic, interconnected system that can more readily incorporate ecosystem partners and evolve to a more optimal state over time.
The rise of the digital supply network$0.00 Deloitte
Trouble with Conavigo
Want to refine your results?
Help with Sourcing
Need help with your Sourcing?