E-commerce, mobile applications, social networks, marketplaces … The rise of new channels has significantly changed the habits of retail customers. 76% of American adults shop online , and most of them juggle between physical outlets and digital interactions with retailers. Despite the rise of new channels, the in-store visits remain decisive to acquire and convert new customers, even if 70% of the consumers learn about a brand on the Internet before buying in stores .
What are the best practices to build a new customer journey, and what technical capabilities are needed to provide a seamless omni-channel experience?
Only logged in customers who have purchased this product may leave a review.
You may also like
Demographic change, geopolitical turbulence and macroeconomic uncertainty. Disruptive technologies and exploding data volumes. Shifting regulatory requirements. An increasingly complex matrix of competitors, partners and vendors. The financial services industry faces an unprecedented quantum of change — one that will only expand and accelerate.
Moving from analog to digital$0.00 EY
Building The Automotive Industry of 2030$0.00 Oliver Wyman
The key promise of the Industry 4.0 concept is as striking as it is fascinating: we are about to witness a new industrial revolution, fueled by the advancement of digital technologies. The fusion of the physical and the virtual world into cyberphysical systems will have a disruptive impact on every business domain of manufacturing companies.
Industry 4.0 – Sharpening the Picture beyond the Hype$0.00 Capgemini
Trouble with Conavigo
Want to refine your results?
Help with Sourcing
Need help with your Sourcing?
Want to join our Community?
- This Week In Consulting: What does the post-covid leisure and travel industry look like?by Hélène Laffitte on January 13, 2021 at 9:24 am
This Week in Consulting - Curated News on the Consulting Industry published every Wednesday brought to you by Consulting Quest. This week, January 12th ,2021 , […]